Refund policy
Here is the full Refund Policy for MySonixPlan, adapted specifically for a digital product business on Shopify:
REFUND POLICY Last updated: April 2026
OVERVIEW At MySonixPlan, we are committed to your satisfaction and to the quality of The Glow Protocol. Because our products are digital and delivered instantly upon purchase, our refund policy is designed to be fair to both our customers and our business. Please read this policy carefully before making a purchase.
SECTION 1 - DIGITAL PRODUCT NATURE
All MySonixPlan products — including all six plans of The Glow Protocol (Starter, Basic, Essential, Advanced, Premium, and Elite) — are digital products delivered electronically immediately after payment is confirmed. This includes PDF guides, video lessons, AI coaching access, skin frequency reports, community access, and live Q&A session access.
Because digital products are delivered instantly and cannot be "returned" in the traditional sense, all sales are considered final once the product has been delivered to your email address and/or made accessible through your account dashboard.
SECTION 2 - 30-DAY SATISFACTION GUARANTEE
Despite the digital nature of our products, MySonixPlan stands behind The Glow Protocol with a 30-day satisfaction guarantee. If you have genuinely followed your personalized protocol for 30 days and are not satisfied with your experience, you may request a full refund within 30 days of your purchase date under the following conditions:
- You have completed the skin quiz and received your personalized Glow Protocol
- You have actively followed the protocol recommendations for a minimum of 14 days
- You submit your refund request within 30 days of your original purchase date
- You provide brief feedback explaining why the protocol did not meet your expectations
This guarantee exists because we are confident in our program and want every customer to feel supported — not trapped.
SECTION 3 - HOW TO REQUEST A REFUND
To request a refund under our 30-day satisfaction guarantee, please contact our support team at:
Email: support@mysonixplan.com Subject line: Refund Request — Order #[your order number]
Please include the following in your request:
- Your full name
- The email address used at purchase
- Your order number
- The plan you purchased (Starter, Basic, Essential, Advanced, Premium, or Elite)
- A brief description of your experience and reason for the refund request
We will review your request and respond within 3–5 business days. Approved refunds will be processed to your original payment method within 5–10 business days depending on your bank or card issuer.
SECTION 4 - NON-REFUNDABLE SITUATIONS
Refunds will not be issued in the following circumstances:
- Refund requests submitted more than 30 days after the purchase date
- Requests where the customer has not engaged with or accessed the delivered content
- Requests based solely on a change of mind after accessing the full program content
- Duplicate purchases — please contact us immediately at support@mysonixplan.com if you believe you have been charged twice
- Purchases made using promotional codes, discounts, or special offers, unless otherwise stated in the promotion terms
- Requests that do not meet the conditions outlined in Section 2
SECTION 5 - UPGRADES AND PLAN CHANGES
If you wish to upgrade from one Glow Protocol plan to a higher tier, please contact us at support@mysonixplan.com within 7 days of your original purchase. We will apply the amount paid toward your upgraded plan and charge only the difference. Downgrades to a lower-priced plan are not eligible for partial refunds once content has been accessed.
SECTION 6 - DUPLICATE CHARGES AND BILLING ERRORS
If you believe you have been incorrectly charged or billed in error, please contact us immediately at support@mysonixplan.com with your order details. We will investigate promptly and issue a correction or full refund where a billing error is confirmed. We ask that you contact us directly before initiating a chargeback with your bank, as we are committed to resolving any billing issues quickly and fairly.
SECTION 7 - CHARGEBACKS
If you initiate a chargeback with your bank or card issuer without first contacting MySonixPlan to resolve the issue, we reserve the right to dispute the chargeback and provide evidence of product delivery and access. We encourage all customers to reach out to us first — we are committed to resolving any concerns directly and fairly.
SECTION 8 - SUBSCRIPTION AND RECURRING CHARGES
At this time, all MySonixPlan plans are offered as one-time payments with no recurring subscription charges. If this changes in the future, this policy will be updated accordingly and customers will be notified in advance.
SECTION 9 - SHOPIFY PAYMENTS
MySonixPlan processes payments securely through Shopify Payments and other approved payment gateways. Refunds initiated by MySonixPlan will be returned to the original payment method used at checkout. Processing times may vary depending on your financial institution and are outside of our control once the refund has been issued on our end.
SECTION 10 - CONSUMER RIGHTS
Nothing in this Refund Policy limits or excludes any rights you may have under applicable consumer protection laws in your country or region. If you are located in the European Union, United Kingdom, or Australia, you may have additional statutory rights that apply regardless of this policy. We respect and honor all applicable legal consumer rights.
SECTION 11 - CONTACT US
For any refund requests, billing questions, or concerns, please reach out to our team:
MySonixPlan Support Email: support@mysonixplan.com Website: mysonixplan.com Response time: within 3–5 business days
We are here to help and want every MySonixPlan customer to have a positive experience with The Glow Protocol.